Privacy Policy

Healthy Air AC Cleaning (“we”, “us”, “our”) provides air conditioning cleaning, mould removal and maintenance services across Melbourne, Victoria. Our contact details are: 1300 126 017, contact.healthyairac@gmail.com, ABN [PLACEHOLDER], trading address [PLACEHOLDER].

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how you can access or correct it.

When you submit our quote request form, we collect:

• Full name
• Phone number
• Email address
• Street address, suburb, state and postal code
• Number of air conditioning units
• Any additional notes you choose to provide
• The service package you selected, if any

We also automatically collect technical information such as your IP address, browser type, device type, referring page and pages viewed, through analytics and advertising tools described below.

We collect and use your personal information to:

• Prepare and send you a quote for air conditioning cleaning;
• Contact you to confirm scheduling, access and job details;
• Provide and invoice the services you request;
• Respond to enquiries, complaints and warranty issues;
• Keep records required for insurance, tax and legal obligations;
• Measure the effectiveness of our website and advertising.

If you do not provide the required fields, we may not be able to prepare a quote or attend your property.

Form submissions are stored in our secure Lovable Cloud database (built on Supabase infrastructure) and copies of new enquiries may be forwarded to our team by email, and recorded in a Google Sheets workbook used for job scheduling.

We use Google Analytics 4 and Google Ads (including conversion measurement) to understand how visitors find and use our site. These tools may receive de-identified or pseudonymised event data such as page views, form submissions and phone-link clicks.

We do not sell your personal information. We may disclose it to service providers acting on our behalf (technicians, subcontractors, IT and payment providers), our insurers or professional advisers, or where required by Australian law. Some providers may store data overseas; where that occurs we take reasonable steps to ensure they handle your information consistently with the APPs (APP 8).

Our site may use cookies and similar technologies for analytics and advertising measurement. You can block or delete cookies through your browser settings; some site features may then not work as intended. You can also opt out of Google Analytics via Google's browser add-on and manage ad personalisation in your Google account settings.

We keep enquiry and job records for as long as needed for the purpose collected and to meet legal, tax and insurance obligations — generally [PLACEHOLDER, e.g. 7] years from your last interaction with us. Records that are no longer needed are deleted or de-identified.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include encrypted transport (HTTPS), access controls on our database, and limiting staff access to what is needed to do their job. No method of transmission or storage is completely secure. Eligible data breaches are handled in line with the Notifiable Data Breaches scheme.

You may ask us to:

• Give you access to the personal information we hold about you (APP 12);
• Correct information that is inaccurate, out of date or incomplete (APP 13);
• Explain how we have handled your information;
• Stop sending you marketing communications.

Send requests to [PLACEHOLDER — privacy contact email]. We will normally respond within 30 days. If you are unhappy with our response, you can complain to us first and, if still unresolved, to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Email [PLACEHOLDER — privacy contact email] with the subject “Privacy complaint”, or call 1300 126 017. We will acknowledge your complaint, investigate, and let you know the outcome and reasons in writing.

Our services are directed to property owners, tenants and businesses. We do not knowingly collect personal information from children under 15. If you believe a child has provided us information, contact [PLACEHOLDER — privacy contact email] and we will delete it.

We may update this policy from time to time. The current version is always published on this page with its effective date. Material changes will be highlighted on this page.